Welcome!

We are excited that you've joined Yes Solar Solutions to complete this project. Please check your email for a link to schedule your upcoming Project Kick-Off call, where you will meet your Project Manager.

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Project Kick-Off Call

During this call your Project Manager will discuss areas, such as:

- Project review and HOA
- Project timeline, milestones, and expectations
- How to use the Yes Solar Solutions App
- Next steps: Setting up a site visit with our design team

","654e5d724da6de5d2c19e87d","654e5c184da6de5d2c19e87b",{"_73":178,"_165":179,"_88":180,"_9":201},"Design","compass-drafting",[181,185,189,193,197],{"_81":182,"_77":183,"_9":184},"Site Survey Scheduled","

Your site visit is scheduled. Please ensure someone will be at home during the site survey, as we will need access to areas inside your home.

During the appointment, our team will document key details such as:
- The layout of your attic
- The electrical panel at your home
- The exterior of your roof

This information will be valuable as we move forward with your installation.

","61d7789d9deacf86d3ca6b2a",{"_81":186,"_77":187,"_9":188},"Change Order Needed ","

If there are any changes needed—such as adding or subtracting panels or batteries—this may happen during this stage of the process.

You will receive an estimate (Change Order) for any changes in the scope of work requested. For example:

- Adding or subtracting panels
- Adjustments to a battery

We will require written approval to move forward with these modifications to make sure everyone is on the same page.

","61d778ad9deacf86d3ca6c4c",{"_81":190,"_77":191,"_9":192},"Design Queue","

Now that we have completed your site survey information and any change orders, your project is awaiting final design plans. These will be finished when we get closer to your installation date.

","653fecf6d5e7f6aa834f1a7c",{"_81":194,"_77":195,"_9":196},"System Design","

We are working to complete your final system design and detailed construction plan. Please note that this stage can sometimes take the longest, as it involves detailed design and coordination to ensure everything is accurate and ready for installation.

","61d778a89deacf86d3ca6b66",{"_81":198,"_77":199,"_9":200},"Approve Your Project Design","

Our team has finalized your design and completed the structural review required for your Notice to Proceed (NTP). This document has been sent to the email address you provided. Your prompt response will help prevent any avoidable delays.

As soon as we have your approval for the final design, we will submit your package for permitting. Please provide your approval within three days.

","61d778af9deacf86d3ca6cf5","61d7788ae80b310181ed560b",{"_73":203,"_165":204,"_88":205,"_9":214},"Permitting","file-lines",[206,210],{"_81":207,"_77":208,"_9":209},"Applying for Permits","

Our team is currently applying for and submitting your county and utility permit applications. Sometimes, signatures are required in advance to streamline your project.

Please note: You may see a projected commissioning date on the interconnection documents. This is not an estimated installation date; it is simply a standard date required by the utility (6 months from application submission).

We look forward to hearing back on these permits and connecting again soon.

","61d778e1ab113b7655afe5be",{"_81":211,"_77":212,"_9":213},"Permits Received ","

Congratulations! Your permits have been received.

Our warehouse will now begin organizing your equipment and preparing the materials necessary for your installation. We put this together as quickly as possible; however, we are at the mercy of procurement in the unlikely event that our suppliers experience supply chain issues.

Please note that we are doing our best to get your project prepared for installation and appreciate your patience.

","654e536e4da6de5d2c19e878","61d778d8ab113b7655afe54b",{"_73":216,"_165":217,"_88":218,"_9":227},"Construction","screwdriver-wrench",[219,223],{"_81":220,"_77":221,"_9":222}," Installation Confirmation","

We are evaluating the installation schedule and a tentative installation week. We will confirm an exact date closer to the installation, weather permitting.

We appreciate your patience as we coordinate the remaining supply needs and current projects ahead of you in the queue. We look forward to working on your project soon!

","61d778f0ab113b7655afe7fd",{"_81":224,"_77":225,"_9":226}," Installation Expectations","

You should have received an email confirming your tentative installation date. Please let us know if you need to make any changes to the date or time. Someone will need to be at home, as inside access for the crew may be required.

Here's a brief overview of what to expect on installation day:

ARRIVAL: Crew arrival window is between 8 am and 10 am.

PAYMENT: If you are paying cash, you will be invoiced for 60% of the payment when we are on-site. Financed projects will not be invoiced. Government-funded projects can disregard this payment section.

PARKING: We may need to park in your driveway to unload the equipment. Please do not have any vehicles parked in an area where, if someone were to drop something from the roof, it would cause damage. The crew leader will let you know what the danger zone is for your property.

INTERRUPTIONS: This work may cause a full day of noise and possible periods of power outages.

CREW: The roof crew and electrical crew will walk the property and determine the best way to proceed. Electrical teams often split up to accomplish the scope of work in a timely manner.

EQUIPMENT: This will include ladders that can reach your roof height, solar panels, combiner box, wiring, necessary conduit, and any other materials for your project. We will unload all equipment and properly install the ladders for safety. If it is a multi-day installation, we will consult with you regarding the placement of the equipment, so it stays safe and secure.

CLEAN-UP: Our team will do our best to remove large debris around your property and protect your floors when entering your home.

Your system will be ready for commissioning after our crew finishes their work. The system will not be activated when the installation is completed as we need to have the system inspected first. Once the inspection has passed, we will request for “Permission to Operate” (PTO).

","61d778f6ab113b7655afe8e3","61d778edab113b7655afe7c1",{"_73":229,"_165":230,"_88":231,"_9":240},"Inspection","user-tie",[232,236],{"_81":233,"_77":234,"_9":235},"Ready for Inspection","

Your system is now ready to be inspected by the City or County. Our team will contact you when this has been scheduled. This may take up to 14 days. Some inspectors require us to be on-site.

*If interior access is needed, someone over the age of 18 will need to be at home during the inspection. During your inspection, we will walk you through your new solar system and monitoring setup. If you are unavailable during this time, we can schedule a follow-up call to review it with you.

","61d77903ab113b7655afeaaf",{"_81":237,"_77":238,"_9":239},"Passed Inspection","

Congratulations! Your installation has passed inspection.

Next up, we are requesting the \"Permission to Operate\" (PTO) from your utility company.

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We have requested \"Permission to Operate\" (PTO) from your utility company. PTO approval typically takes 15 business days. In rare cases, it may take longer due to utility processing times. We have a designated specialist to work with the utility companies to expedite this process as best as we can.

","654e598f4da6de5d2c19e87a",{"_81":250,"_77":251,"_9":160},"PTO APPROVED","

The utility has upgraded your meter and approved your Permission to Operate (PTO).

We will contact you to turn your system on, ensure it is operating as it should be, and answer any questions you may have.

Congratulations on your new system!

",{"_81":253,"_77":254,"_9":255},"Customer Care","

Thank you for sending your final payment. We are finalizing your project closeout and will walk you through our Customer Care Package.

We will be in touch shortly.

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